These Terms and Conditions of Use govern your access to and use of the rbm-outdoors.com website and any affiliated sites, services, mobile apps, content, and products of RBM Outdoors®. By accessing rbm-outdoors.com or affiliated sites, you confirm your agreement to be bound by these terms.
1. Our Website and Products
RBM Outdoors® provides an ecommerce website and related services to facilitate online purchase of our products. We offer tents, stoves, lanterns, and related camping gear. All use of rbm-outdoors.com and affiliated sites is subject to the terms below.
2. Privacy Policy
Please review our Privacy Policy which explains how we collect, use, and protect personal information. It details your privacy rights and how to exercise them.
3. Your Account and Registration
You must register for an account to utilize features like wishlists, purchase history, and saved addresses. Account registration requires your name, email address, phone number, and password creation.
You represent that all account registration information you provide is accurate and that the email address belongs to you. Update details promptly if they change.
You are responsible for account security. Use unique passwords and don’t share logins. Notify us immediately of unauthorized access so we can secure the account.
4. Ordering Products and Prices
Our product listings provide details like size, color, materials, features, and price. We strive for accuracy but cannot guarantee it. Actual colors and fabric variances may differ from product photos. Typographical errors may result in incorrect pricing.
Product prices, availability, and options can change without notice. Items in your Cart reflect real-time pricing when added. Report concerns about pricing discrepancies before submitting an order.
Checkout will display item cost, shipping charges, discounts, and total order amount. All listed amounts are in U.S. dollars. You must review charges and details carefully before order submission.
5. Payment Processing
We accept major credit cards like Visa, Mastercard, American Express, and Discover. You represent that you are authorized to use the card details provided.
To maximize security, we store only partial payment information – never full card numbers or security codes. Transactions are processed via secure encryption protocols. However, no payment method is ever 100% secure.
If a payment is unsuccessful after order submission, we will attempt to contact you to resolve the issue. If unresolved, the order may be cancelled.
6. Promotions, Discounts, and Gift Cards
Promotional codes and discounts have specific rules on usage and eligibility. Read terms carefully to ensure codes are applied properly at checkout. Codes typically have expiration dates and product restrictions.
Gift cards carry a cash value redeemable for merchandise purchases only. Card balances cannot be redeemed for cash or refunded except where law requires. Lost gift cards cannot be replaced.
7. Product Availability and Limitations
High demand may result in product shortages and delivery delays. We cannot guarantee availability or delivery dates for orders.
We reserve the right to limit purchase quantities on products. Resellers and distributors may be restricted from bulk purchases. If imposed, per-customer limits will display on the product page.
8. Shipping and Delivery
During checkout, you will select a shipping method and provide a delivery address. We cannot ship to PO Boxes or military addresses (APO, FPO, DPO).
Delivery timeframes displayed during checkout or on order summaries are estimates only based on stock availability, carrier schedules, and other variables. We cannot guarantee delivery by a specific date and are not liable for carrier delays or delivery failures.
You will receive a shipment confirmation email with carrier tracking information when your order ships. Track closely and be available to receive delivered items. We are not responsible for lost, stolen, or damaged packages after delivery completion by the carrier.
9. Returns and Refunds
Purchases can be returned for any reason within 30 days of receipt provided items are in new, unused condition with original tags and packaging. Opened items may only be eligible for exchange or store credit.
Start a return by signing in to your account. We will provide a prepaid return shipping label. Refunds are issued to the original payment method within 10 business days of return receipt and inspection.
Sale items, gift cards, personalized products, and special order items are generally not eligible for exchange or refund. All return shipping costs are non-refundable.
10. Product Reviews
If you choose to rate and review products voluntarily, RBM Outdoors® may display your rating, name, location, and comments publicly on product pages. Take care sharing personal information.
By submitting a review, you grant us a perpetual license to use it in marketing materials and communications. We reserve the right to edit or refuse to post your review.
Reviews must be original content free of profanity, illegal content, or third party intellectual property. Abusive reviews can result in account termination.
11. User Content and Ideas
Do not submit unsolicited ideas or materials to us without a signed nondisclosure agreement. Unsolicited content not covered under NDA can be used by RBM Outdoors® without compensation or attribution.
Posting reviews, comments, photos, videos, or other content grants us permission to display publicly and sublicense such content. Never submit content belonging to third parties without permission.
12. Copyright and Trademarks
All content and functionality on rbm-outdoors.com is either owned by or licensed to RBM Outdoors® and is protected by U.S. and international copyright, trademark, patent, and other laws.
The RBM Outdoors name, logo, product names, and styled versions are our trademarks or registered marks. All third party trademarks and logos belong to their respective owners.
You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, display, publish or reproduce any site content other than as permitted for personal shopping use.
13. User Conduct
While using this site, you must comply with all applicable laws and behave ethically. Do not:
- Post illegal, abusive, defamatory, or harassing content
- Distribute viruses, worms, defects, Trojan horses, corrupted files, malware, or any other harmful components
- Indulge in fraud, impersonation, money laundering, or other illegal schemes
- Infringe RBM Outdoors® or third party intellectual property rights
- Conduct unauthorized use or access cyber systems to unlawfully obtain data
We can suspend or terminate your account for violations of law, infringement, or other improper acts.
14. Third Party Links and Content
rbm-outdoors.com may contain links to third party websites and apps. Linked sites are not controlled by us and may have their own terms and privacy policies. We are not responsible or liable for third party content. Use care when interacting with third party sites.
15. Site Accuracy and Disclaimer
We strive for accuracy in all website content but cannot guarantee it. RBM Outdoors® may make improvements or changes to features, functionality, or content at any time. We are not liable for any site downtime or unavailability of service.
THE SITE AND RELATED SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL STATUTORY AND IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
RBM OUTDOORS® IS NOT LIABLE FOR ANY DEFECTS, DELAYS, INACCURACIES, ERRORS, OR OMISSIONS ON THIS SITE OR RELATED SERVICES. WE ACCEPT NO LIABILITY FOR ANY HARMS OR DAMAGES ARISING FROM USE OF THIS SITE INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
16. Indemnity
As a site user, you agree to release, indemnify, defend and hold harmless RBM Outdoors® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, interns, successors, and assigns from all claims, injuries, damages, losses, costs, expenses, fees (including legal fees), or liability arising from:
- Your breach of these Terms of Use
- Your access, use, or misuse of the site and services
- Any violation of rights of another person or entity by you
- Any other matter for which you are responsible
17. Limitation of Liability
UNDER NO CIRCUMSTANCES WILL RBM OUTDOORS® BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR RELATED PRODUCTS AND SERVICES, INCLUDING WITHOUT LIMITATION ANY DIRECT, COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.
THIS LIMITATION APPLIES REGARDLESS IF THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18. Modifications to Terms and Conditions
RBM Outdoors® reserves the right to revise these Terms and Conditions by posting an updated version. Continued use of our website indicates acceptance of revisions, so check back periodically for updates. The updated version will apply moving forward from date of posting.
For any questions about these Terms and Conditions, please contact us at the information below. Thank you for being an RBM Outdoors® customer!
Frequently Asked Questions
Can I make a purchase as a guest without creating an account?
Yes, you can checkout as a guest. However, registering for an account makes future shopping faster, allows order tracking, provides access to wishlists, and more.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Amazon Pay. For security, we only store partial payment details – never full card numbers.
What is your return and exchange policy?
Most unopened items can be returned within 30 days of receipt for a full refund or exchange. Opened products may only be eligible for site credit. Personalized and gift card purchases are generally not refundable.
Do you offer price matching?
We do not offer price matching guarantees. Pricing and availability of products on our website can change without notice based on various factors. We strive for accuracy but cannot guarantee it.
Can I write a review about a product I purchased?
Yes, we welcome ratings and reviews from verified purchasers. By submitting a review, you give us permission to display your first name, last initial, location, rating, and comments publicly on our site, including for promotional use.
How long will it take to receive my refund after I start a return?
Refunds are generally issued back to the original payment method within 10 business days of us receiving and inspecting your return. Return shipping costs are non-refundable.
Who owns the content and intellectual property on your website?
All content on this site including text, images, product names & descriptions, reviews, etc. are copyright RBM Outdoors® and/or proprietary partners. Use of site content is prohibited without express written consent.
What do I do if I have a legal dispute with the company?
In event of an unresolved legal dispute, arbitration shall be initiated in Multnomah County, Oregon. Governing law shall be Oregon state law without regard to conflicts of law provisions.
